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Comfort1st.com wants to ensure the Internet shopping experience is one that engenders the same level of confidence in consumers and merchants as that associated with an in-store transaction.


Protecting Your Payment Information

Comfort1st.com employs key security measures to protect your privacy and bank card information. We use the strongest consumer-to-merchant encryption available (SSL) to protect the transmission of bank card data from your computer to our online storefront. We also use a secure commerce messaging protocol between our site and those who process your transactions to ensure privacy of your information.
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Detecting and Preventing Credit Card Fraud Before It Happens

To afford you continued shopping convenience and ensure the ongoing health of our business we screen all Internet orders using an in-house fraud detection system. This helps detect high risk transactions and prevent credit card fraud before it happens-with negligible impact on legitimate purchases. Using this protocol we are able to identify high risk transactions and decide in a fair and timely way whether or not to continue processing the order. This service helps to protect you from unauthorized use of your payment information.

Sometimes your order information is compared with data from a trusted service to identify potential misuse of credit card information and high risk orders. For example greater scrutiny may be required if the billing and shipping address do not match. Such an order could be a legitimate gift purchase, but it could also be symptomatic of a fraudulent order. For your protection as well as ours, we initiate cardholder verification calls when the order appears to have a higher level of risk.

Comfort1st.com respects the confidentiality of your personal information and privacy of your shopping experience. Your personal information will be made available only to those directly involved in the transaction of your order and specifically for the purpose of order management and payment protection.
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How We Validate Customer and Payment Information

Comfort1st.com aspires to process your credit card transaction, as well as your complete order, swiftly and accurately. Simple validity checks are performed on customer information make sure that zip codes, area codes and addresses match up. These procedures help to identify mistakes that can cause shipping errors or result in declined credit authorizations, and may uncover fraudulent transactions. Once the card data is entered accurately, it is validated with your bank using the secure messaging procedures noted previously.
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Contact Us if Your Credit Card is Declined

In the unlikely event your order is declined, Comfort1st.com encourages you to discuss the situation with one of our service representatives. We will promptly process your order if we have declined it in error, and take measures to streamline your future purchases. If we are not able to authorize purchase, we believe you are entitled to know the reasons why and will be happy to discuss the matter with you. If you have questions, please contact our Customer Service Department.
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Need more Help?

You can find answers to most questions in the Comfort1st.com Help Center, or contact Customer Support