Help Center

What to do if a product is missing parts?

Because of the vast inventory we carry, we do not have any additional product information other than what is available in our product descriptions shown on our website. And since different manufacturer packages each product, we do not have extra parts available to ship.

You can either contact the manufacturer for the part that was not included or was damaged, or you can return the product to us for a credit or for a replacement shipment. If you would like to return a product, please read our return policy located in the main help center. In most cases, we ask that you contact the manufacturer directly because they ask for serial numbers, box UPC codes, and registration information, all of which are now in your possession.

Please contact the manufacturer for product information not displayed on our web site, such as technical specifications or compatibility with other products.

Need more Help?

You can find answers to most questions in the Help Center, or contact Customer Support