Is
it safe to use my credit card online?
Every purchase made on our site is absolutely safe. We use Secure Socket Layer (SSL)
technology to transmit your credit card information over the Internet. When you
place your order, you will be in secure mode. When you enter your credit card
information it will be encrypted so that it cannot be read as it travels over
the Internet. If your credit card is used fraudulently, we will cover any
liability not absorbed by your credit card company.
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Do
you have a money-back guarantee?
Comfort1st.com offers a 30 day money back guarantee on most of our items. For
more information please go to our help desk and look under "Return
Policy".
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Do you
charge sales tax?
State laws require that internet retailers collect sales tax in states where
they are resident. Comfort1st.com is currently resident in the state of
Maryland. Subsequently we are required to charge applicable taxes in Maryland.
All other orders will not be charged sales tax.
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How
do I change or cancel my order?
Our goal is to provide the fastest possible service to our customers, therefore
orders are processed and prepared for shipment throughout the day. As such, once
your order is placed, you may not be able to make changes or cancellations. For
more information regarding changing or canceling an order, please see our help
desk under "Change/Cancel Order"
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How
can I track the status of my order?
Every in-stock order that is shipped is given a unique tracking number. You'll
receive an e-mail that confirms your order has been shipped, issues your
shipment tracking number, and provides a direct link to the carrier's
package-tracking site. Any items that have either special delivery requirements
or that ship directly from the manufacturer will be tracked by us directly to
assure timely delivery. You will not receive a tracking e-mail. If you require
further tracking information, please e-mail us at support@Comfort1st.com.
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What
if I want to return something?
At Comfort1st.com, most items may be returned within 30 days of receipt for a
refund or exchange (less shipping and handling). Items must be returned in new
condition, in the original box with the manufacturer's packaging. A return
authorization number is required for all returns. Please contact our Customer
Service Department via email at support@Comfort1st.com . Returns will not be
accepted without proper return authorization from our Customer Service
Department.
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I'm
having trouble with your website?
If you're experiencing any problems with our website, we'd like to hear about
it. Please email us at webmaster@Comfort1st.com to report any problems to our
webmasters so they may address the problem.
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